# Having issues with your watch connecting to the mobile app?

> If your  previously paired smartwatch  is not consistently or reliably connecting with your phone and the mobile app when in Bluetooth range, follow these st...

Source: https://support.itechwearables.com/en_us/having-issues-with-your-watch-connecting-to-the-mobile-app-ByrdSEli9

Last updated: 2022-08-10T18:34:31.483Z

If your _previously paired smartwatch_ is not consistently or reliably connecting with your phone and the mobile app when in Bluetooth range, follow these steps:

A. Clear your mobile Bluetooth listing to make sure the connection between your watch and pairing app is stable. Here’s how:

**For iOS:**

1.  Open the Settings app in iOS.
2.  Go to “Bluetooth”
3.  Locate the Bluetooth accessory you want to remove from the iPhone or iPad and tap on the (i) button next to the name.
4.  Tap on “Forget This Device”
5.  Tap to confirm to forget the Bluetooth Device and remove it from iOS

**For Android: (may vary by device)**

1.  Go to Settings
2.  Select “Application Manager”
3.  Display system apps (you may need to either swipe left/right or choose from the menu in the top right corner)
4.  Select Bluetooth from the now larger list of Applications
5.  Select Storage
6.  Tap Clear Cache
7.  Go back
8.  Finally restart the phone

B. Typical Bluetooth range is 33 feet from your smartwatch. _Range can vary depending on environment and other factors._

C. Firmware needs updating - Up-to-date firmware ensures you’re receiving the latest stability improvements and bug fixes.

If you still need assistance, contact us using the button at the bottom of the page with the following info:**[](mailto:support@itouchwearables.com)**

*   What is the FCC ID located at the back of your watch?
*   What is the make and model of your phone?
*   What OS version does your phone run on?
*   What pairing app did you download?
*   When and where did you purchase the watch?
*   Please take a photo of the back and front portion of the watch and attach it to this email.