You may have experienced an issue with your weather syncing or updating. We are here to help! If your iTech watch is an iTech Fusion R/S or iTech Sport 2020, it's possible that you may still have the older version of the app. We are currently transitioning to a newer app and we encourage you to uninstall the older version, and install the newer one. You may download the new app on any of these links:
For iOS: NEW iTech Wearables App
For Android: NEW iTech Wearables App
To properly connect your devices, please follow these steps:
NOTE: Please make sure your mobile Bluetooth is turned on during the entire process.
1. Tap the watch icon from the app landing page.
B. Tap Set up a new device.
C. Select the watch model you have.
NOTE: If you have multiple watches, you can double check which watch to pair by matching it with the MAC ADDRESS as shown below. The MAC ADDRESS is a combination of letters and numbers used to uniquely identify your watch. To verify this through your watch, long press the watch screen for 3-5 seconds until the MAC ADDRESS appears.
D. Allow all notifications & pairing access requests.
E. Confirm watch connection to application.
* Tap the watch icon as shown below
If you happen to still having trouble connecting to your new app, please follow these simple steps to resolve your concern:
- Uninstall the OLD iTech Wearables app.
- Restart your smartwatch and mobile device.
- Clear your mobile device Bluetooth listing/ Remove all previous devices connected to your mobile Bluetooth.
- Reconnect your devices and make sure your mobile weather data and location services are turned on.
Once reconnected, you should be receiving normal weather updates and it should be reflected accurately on your iTech smartwatch!
If we can continue to help or you need any further assistance, please reach out to us at firstname.lastname@example.org, and our Customer Care team will be happy to help!