Please see some helpful tips we have for you:
A. Clear your mobile Bluetooth listing to make sure the connection between your watch and pairing app is stable. Here’s how:
- Open the Settings app in iOS.
- Go to “Bluetooth”
- Locate the Bluetooth accessory you want to remove from the iPhone or iPad and tap on the (i) button next to the name.
- Tap on “Forget This Device”
- Tap to confirm to forget the Bluetooth Device and remove it from iOS
For Android: (This varies on your Android device)
- Go to Settings
- Select “Application Manager”
- Display system apps (you may need to either swipe left/right or choose from the menu in the top right corner)
- Select Bluetooth from the now larger list of Applications
- Select Storage
- Tap Clear Cache
- Go back
- Finally restart the phone
B. You can be about 33 feet away from your pairing app before you lose connection. This distance can be less if you have any interfering equipment between you and the watch.
C. Firmware needs updating - Up-to-date firmware ensures you’re receiving the latest patches, hotfixes, and compatibility fixes. With outdated firmware, your Bluetooth functionality could be patchy. And, it can leave your device susceptible to bugs that might already be fixed by developers.
If these steps won’t resolve the issue. Please email us at firstname.lastname@example.org, along with the following information:
- What is the FCC ID located at the back of your watch?
- What is the make and model of your phone?
- What OS version does your phone run on?
- What pairing app did you download?
- When and where did you purchase the watch?
- Please take a photo of the back and front portion of the watch and attach it to this email.
And a Customer Experience specialist will circle back with instructions to resolve this as soon as we have the details. We look forward to assisting you so you can enjoy your watch right away.