# iTech Wearables > iTech Wearables knowledge base – help articles and documentation. ## USER MANUALS & QUICK START GUIDES - [iTECH JR. 4 User Guide](https://support.itechwearables.com/en_us/itech-jr-4-user-guide-r1hQnvPcxl.md): Coming soon ## FREQUENTLY ASKED QUESTIONS - [Retailer Extended Warranty](https://support.itechwearables.com/en_us/retailer-extended-warranty-rym2alH_9.md): If you have purchased one of our products directly from a retail store (in person or online) and additionally purchased an extended warranty from th... - [Samsung Connection Problems Or App Crashing](https://support.itechwearables.com/en_us/samsung-users-who-can't-connect-or-app-crashing-r1opalruc.md): Samsung users who upgraded their OS to Android 12 may have encountered difficulty logging in or were kicked out of the app. The reason for this is that Andro... - [What Is The Music Remote?](https://support.itechwearables.com/en_us/what-is-the-music-remote-on-my-watch-r1uL6lSO5.md): Music Remote allows you to play/pause, skip forward, or skip to previous song on music streaming from your smartphone. There is no functionality to store or... - [How to Change a Smartwatch or Fitness Tracker Band](https://support.itechwearables.com/en_us/how-to-change-a-smartwatch-or-fitness-tracker-band-S1mt6lSu5.md): Smartwatches and Fitness Trackers with spring pins: To remove the current band from your device, turn the watch face down on a soft surface and note the... - [Bluetooth Connectivity and Range](https://support.itechwearables.com/en_us/bluetooth-connectivity-and-range-BkG0TlHOc.md): BLUETOOTH LOW ENERGY While audio streaming devices such as wireless headphones use Bluetooth Classic to connect to your phone, devices such as smartwatch... - [How Do I Connect My Smartwatch To My Phone? (Initial Setup)](https://support.itechwearables.com/en_us/how-do-i-connect-my-smartwatch-to-my-phone-initial-setup-HyXUrNes5.md): Initial pairing of our smartwatches and fitness trackers must be done using the iTech Wearables app To download CLICK HERE Once you have inst - [Why Do I Need To Switch Apps?](https://support.itechwearables.com/en_us/why-do-i-need-to-switch-apps-BJ4HHEes5.md): Some users may have received a notification asking them to uninstall their current app and switch to the iTech Wearables app. The reason for this is our ol... - [Do I need a smartphone to use a smartwatch or fitness tracker?](https://support.itechwearables.com/en_us/do-i-need-a-smartphone-to-use-a-smartwatch-or-fitness-tracker-S1IHSVgo5.md): Initial setup of our devices require pairing with a smartphone to set the time and date. Additionally, features including Notifications, Music Remote and Cam... - [How Do I Receive Messages And Notifications?](https://support.itechwearables.com/en_us/how-do-i-receive-messages-and-notifications-rydSHVeiq.md): Initial Setup: Make sure your iTech Smartwatch is connected to your phone through the iTech Wearables app While connected, tap the three horizontal l... - [Charging Issues With Your New Smartwatch](https://support.itechwearables.com/en_us/charging-issues-with-your-new-smartwatch-BJTSBNei9.md): Battery protection mode may be enabled if the watch has not been used for an extended period of time. Therefore, it may need to sit on the charger for 1-2 mi... - [How Do I File A Warranty Claim?](https://support.itechwearables.com/en_us/how-do-i-file-a-warranty-claim-rkDOB4esq.md): Email us at support@itechwearables.com with a clear explanation of your concern and provide the following information : FCC ID (on back ... - [Proper Fit For Your Smartwatch Or Fitness Tracker](https://support.itechwearables.com/en_us/proper-fit-for-your-smartwatch-or-fitness-tracker-r1ir6lSd5.md): PROPER FIT: For the most accurate measurement of steps, heart rate, or any other biometrics, it is important to have your device properly fitted. The watch... - [Connected GPS](https://support.itechwearables.com/en_us/connected-gps-ryWn6lH_q.md): For devices with Connected GPS, the mobile app connects to your smartphone's GPS to track when Running Mode is activated in app. During your run, this will t... - [How to charge your smartwatch](https://support.itechwearables.com/en_us/how-to-charge-your-smartwatch-SJmgNKpVc.md): All of our watches and fitness trackers include a charging cable that connects to the watch with either a magnetic connector, clamp style connector or cradle... - [Is My Step Count Accurate?](https://support.itechwearables.com/en_us/is-my-step-count-accurate-Hkuu6lrOc.md): The pedometer feature in our devices use an accelerometer to measure your movement in 3 axes (X-axis, Y-axis and Z-axis). The sensors are continually collect... - [Weather is not displaying correctly](https://support.itechwearables.com/en_us/weather-is-not-displaying-correctly-ryDY6xSOc.md): For users that have already paired your watch to your smartphone using the mobile app and were previously getting regular weather updates please do the foll - [How do I view notifications on my smartwatch?](https://support.itechwearables.com/en_us/how-do-i-view-notifications-on-my-smartwatch-S15qKNxj5.md): For devices that can receive notifications, you can read them by navigating to Messages on your Smartwatch. To view unopened messages and notifications on yo... - [Which iTech Wearables App Should I Use?](https://support.itechwearables.com/en_us/which-itech-wearables-app-should-i-use-rJDUSEgsc.md): Please see below for app and operating system compatibility for both iPhone (iOS) and Android mobile devices: Application Name iTech Wea... - [Why Does The Mobile App Require Phone Access And Permissions?](https://support.itechwearables.com/en_us/why-does-the-mobile-app-require-phone-access-and-permissions-ByABplrOc.md): When first pairing your smartwatch to your phone, the mobile app will request several permissions for phone access. These permissions allow your phone to com... - [iTech Duo FAQs](https://support.itechwearables.com/en_us/itech-duo-faqs-rJodSVli5.md): How do I pair my smartwatch to my phone? Once the iTech Duo App is installed, follow the on-screen prompts to help you get set up. Once done, the applica... - [iTech Jr Kids Smartwatch FAQs](https://support.itechwearables.com/en_us/itech-jr-kids-smartwatch-faqs-S1t_S4es5.md): How do I pair my smartwatch to my phone? The iTech Jr. Kids Smartwatch model do not require connection to a smartphone. Your kids can put it on a... - [iTech Fusion S FAQs](https://support.itechwearables.com/en_us/itech-fusion-s-faqs-rJ9UHVxj5.md): How do I pair my smartwatch to my phone? Once the iTech Wearables App is installed, open it to create an account, following the on-screen prompts to help ... - [iTech Sport 2019 FAQs](https://support.itechwearables.com/en_us/itech-sport-2019-faqs-S1XtSVgiq.md): How do I pair my smartwatch to my phone? Once the iTech Wearables 2019 App is installed, open it to create an account, following the on-screen prompts to... - [iTech Fusion 2019 FAQs](https://support.itechwearables.com/en_us/itech-fusion-2019-faqs-B1bFSVxjc.md): How do I pair my smartwatch to my phone? Once the iTech Wearables 2019 App is installed, open it to create an account, following the on-screen prompts to ... - [iTech Fusion 2020 R and S FAQs](https://support.itechwearables.com/en_us/itech-fusion-2020-r-and-s-faqs-rktLHEejq.md): How do I pair my smartwatch to my phone? Once the iTech Wearables App is installed, open it to create an account, following the on-screen prompts to help ... - [How Do I Reset My iTech Device?](https://support.itechwearables.com/en_us/how-do-i-reset-my-itech-device-r1vSEeo5.md): From the Settings on your iTech device, tap the green reset icon. You can access the Settings menu by swiping right and scrolling until you see the gear icon... - [Is My Device Waterproof Or Water Resistant?](https://support.itechwearables.com/en_us/is-my-device-waterproof-or-water-resistant-SyyYSEej9.md): While no device is truly waterproof devices are designed with a certain level of water resistance Splash Resistant Watches and Fitness Trackers can - [How Do I Set The Time And Date On My Smartwatch?](https://support.itechwearables.com/en_us/how-do-i-set-the-time-and-date-on-my-smartwatch-r12wSVgjq.md): To set the time, you simply connect (pair) your watch or fitness tracker to your smartphone using the iTech Wearables mobile app on your phone. Once ... - [Can I add apps to the watch?](https://support.itechwearables.com/en_us/can-i-add-apps-to-the-watch-HkVoaxHOq.md): To ensure a stable and enjoyable user experience, our watches are not compatible with third party apps. - [How to clean your device](https://support.itechwearables.com/en_us/how-to-clean-your-device-BybqplBOq.md): We recommend the following steps to clean your watch: Turn off your device and take it off your wrist. Wipe your Device clean with a soft, lint-free clot... - [How to clean the bands on your smartwatch](https://support.itechwearables.com/en_us/how-to-clean-the-bands-on-your-smartwatch-ry_it4ejq.md): We recommend cleaning your band and wrist regularly - especially after intense workouts or sweating. Rinse the band with water or wipe it with a small amount... - [How Do I Change The Language On My Smartwatch?](https://support.itechwearables.com/en_us/how-do-i-change-the-language-on-my-smartwatch-BJYw6gruc.md): To set your language, follow these steps: Open the mobile app on your smartphone Tap the top left menu icon Scroll down and tap Settings Scroll down... - [Having issues with your watch connecting to the mobile app?](https://support.itechwearables.com/en_us/having-issues-with-your-watch-connecting-to-the-mobile-app-ByrdSEli9.md): If your previously paired smartwatch is not consistently or reliably connecting with your phone and the mobile app when in Bluetooth range, follow these st... - [Why Do I Need To Update Firmware?](https://support.itechwearables.com/en_us/why-do-i-need-to-update-firmware-HykYpxS_q.md): Firmware updates on your watch provide performance improvements, bug fixes, and feature enhancements. To check for and perform a firmware update on your smar... - [Starting and stopping Sports Mode on your smartwatch](https://support.itechwearables.com/en_us/starting-and-stopping-sports-mode-on-your-smartwatch-ByihFNgiq.md): To start Sports Mode: On your smartwatch, scroll to the Sports Mode feature. Tap Sports Mode to view workout / sport options. Tap on the desire... - [How Do I Create A Customized Watch Face?](https://support.itechwearables.com/en_us/how-do-i-create-a-customized-watch-face-BybwTxSO9.md): In addition to a standard library of preset watchfaces, m ost of our smartwatches* allow you to create your own customized watchface. To create a c... - [Setting Up Motion Gesture](https://support.itechwearables.com/en_us/how-do-i-turn-on-the-motion-gesture-for-my-smartwatch-HkyCY4go9.md): Motion Gesture should be enabled by default as soon as you power on your smartwatch. If you find that it’s not working properly, open the mobile app on... - [Warranty Policy](https://support.itechwearables.com/en_us/warranty-policy-HyRQK4TA9.md): Limited Warranty on iTech Wearables: This limited warranty gives you, the consumer, specific legal rights. You may also be entitled to certain rights, whic... - [Fusion 3, Bold 3, and Elite 3 Workout Mode Activities List](https://support.itechwearables.com/en_us/fusion-3-bold-3-elite-3-workout-list-ry6wDRkI6.md): The following activities are available for the Air 4 and Sport 4 in Workout Mode Aerobics Archery Back Training Backpacking Badminton Balance Balle - [iTECH Active 3 FAQs](https://support.itechwearables.com/en_us/itech-active-3-faqs-Syhbl8mJR.md): How do I pair my Active 3 to my smartphone Once the iTECH Wearables App is installed open it to create an account and follow the onscreen prompts to help - [iTECH FUSION 3 FAQs](https://support.itechwearables.com/en_us/itech-fusion-3-faqs-SkpuV87yA.md): How do I pair my FUSION 3 to my phone Once the iTECH Wearables BETA App is installed open it to create an account and follow the onscreen prompts to hel - [iTECH ELITE 3 FAQs](https://support.itechwearables.com/en_us/itech-elite-3-faqs-B1MCNUQ1A.md): How do I pair my ELITE 3 to my phone Once the iTECH Wearables BETA App is installed open it to create an account and follow the onscreen prompts to help - [iTECH BOLD 3 FAQ's](https://support.itechwearables.com/en_us/itech-bold-3-faq-s-rJSfSUmkA.md): How do I pair my BOLD 3 to my phone Once the iTECH Wearables BETA App is installed open it to create an account and follow the onscreen prompts to help - [Legacy Devices](https://support.itechwearables.com/en_us/legacy-devices-Bk4Xb_Ckeg.md): As we continue to innovate and improve our technology some of our earlier smartwatch models are now considered vintage meaning they are older than our curr ## FITNESS TRACKERS - [iTECH Active 2 User Manual](https://support.itechwearables.com/en_us/itech-active-2-user-manual-Hyd9B4eo5.md): What’s in the box? Your iTech Active 2 box includes: iTech Active 2 (Color and material vary) Clamp Charging Cable The interchangeable straps... - [iTech Fusion 2 Quick Start Guide](https://support.itechwearables.com/en_us/itech-fusion-2-quick-start-guide-B1QsSElic.md): - [iTech Active 2 Quick Start Guide](https://support.itechwearables.com/en_us/itech-active-2-quick-start-guide-SJ4sS4esc.md): - [iTECH Sport Fitness Tracker 2019 Manual](https://support.itechwearables.com/en_us/itech-sport-fitness-tracker-2019-manual-H1jqSNes5.md): What’s in the box? Your iTECH Sport box includes: iTECHSportFitnessTracker FreeInterchangeableStrap USB Charging Cab... - [iTech Sport Quick Start Guide](https://support.itechwearables.com/en_us/itech-sport-quick-start-guide-rJYsBVxoc.md): ## AUDIO PRODUCTS - [iTech Amp Pro Wireless Earbuds User Manual](https://support.itechwearables.com/en_us/itech-amp-pro-wireless-earbuds-user-manual-Syz5BVeoq.md): Touchpad Earbuds Charging Case with USB-C charging port Wireless Charging Area (rear of case) OPERATING INSTRUCTIONS Fully charge your device before... - [iTECH FUSION 2 Headphone User Manual](https://support.itechwearables.com/en_us/itech-fusion-2-headphone-user-manual-r1E5SEeo9.md): Power Button Volume -/ Previous Track Volume + / Next Track M Multi-Function Button (MFB) Audio AUXilary port LED light USB chargin... - [iTECH JR V3 FunAmp Ball Speakers Manual (FCC: 2AJXA-BTSPK-3)](https://support.itechwearables.com/en_us/itech-jr-sp3-ry7x0r3d3.md): Operating In ## ACCESSORIES - [iTech 3-In-One Charging Station User Manual](https://support.itechwearables.com/en_us/itech-3-in-one-charging-station-user-manual-HkW9B4xjq.md): USB-A Output USB-C Input (power supply not provided) Qi ® Wireless Charging Pad #1 Qi ® Wireless Charging Pad #2 iTechChargerPass-t... - [iTech Amp Pro Wireless Earbuds User Manual](https://support.itechwearables.com/en_us/itech-amp-pro-wireless-earbuds-user-manual-Syz5BVeoq.md): Touchpad Earbuds Charging Case with USB-C charging port Wireless Charging Area (rear of case) OPERATING INSTRUCTIONS Fully charge your device before... - [iTECH FUSION 2 Headphone User Manual](https://support.itechwearables.com/en_us/itech-fusion-2-headphone-user-manual-r1E5SEeo9.md): Power Button Volume -/ Previous Track Volume + / Next Track M Multi-Function Button (MFB) Audio AUXilary port LED light USB chargin... ## SMARTWATCHES - [iTECH Fusion 2 User Manual](https://support.itechwearables.com/en_us/itech-fusion-2-user-manual-ByuYBEloc.md): What’s in the box? Your iTech Fusion 2 Smartwatch box includes: iTech Fusion 2 Smartwatch (Color and material vary) Clamp Charging Cable The ... - [iTECH Gladiator 2 User Manual](https://support.itechwearables.com/en_us/itech-gladiator-2-user-manual-S1U5B4ljq.md): What’s in the box? Your iTech Gladiator 2 Smartwatch box includes: iTech Gladiator 2 Smartwatch (Color and material vary) Clamp Charging Cable ... - [iTECH Duo User Manual](https://support.itechwearables.com/en_us/itech-duo-user-manual-r1cqHNgj5.md): What’s in the box? Your iTECH Duo box includes: iTECH Duo Smartwatch Clip-in Charging Cable (Color and material vary) The iTECH Duo comes in ... - [iTECH Jr Kid's Smartwatch User Manual](https://support.itechwearables.com/en_us/itech-jr-kids-smartwatch-user-manual-ByK9B4lj9.md): Dear Parents & Guardians, Here at iTech Wearables, we understand that your child’s education and development are very important. That’s why we&r... - [iTech Fusion User Manuals](https://support.itechwearables.com/en_us/itech-fusion-user-manuals-SJe9S4loq.md): What’s in the box? Your iTech Fusion box includes: iTech Fusion Square Smartwatch (Color and material vary) Clamp Charging Cable The intercha... - [iTech Fusion 2019 User Manual](https://support.itechwearables.com/en_us/itech-fusion-2019-user-manual-S1pcHExjq.md): What’s in the box? Your iTECH Fusion box includes: iTECH Fusion Smartwatch Clamp Charging Cable (Color and material vary) The iTECH Fusion co... - [iTech Duo FAQs](https://support.itechwearables.com/en_us/itech-duo-faqs-rJodSVli5.md): How do I pair my smartwatch to my phone? Once the iTech Duo App is installed, follow the on-screen prompts to help you get set up. Once done, the applica... - [iTech Jr Kids Smartwatch FAQs](https://support.itechwearables.com/en_us/itech-jr-kids-smartwatch-faqs-S1t_S4es5.md): How do I pair my smartwatch to my phone? The iTech Jr. Kids Smartwatch model do not require connection to a smartphone. Your kids can put it on a... - [iTech Duo Quick Start Guide](https://support.itechwearables.com/en_us/itech-duo-quick-start-guide-S1iorEgiq.md): Click the link below to download the iTech Duo Quick Start Guide iTech Duo Insert.pdf (3.34 MB) - [The iTech Fusion R / S Quick Start Guide](https://support.itechwearables.com/en_us/the-itech-fusion-r-s-quick-start-guide-SkWiS4loq.md): Please click the link below to download the easy set up guide for your iTech Fusion 2020! iTech Fusion Insert.pdf (2.14 MB)